FAQs – NO SILLY QUESTIONS HERE (JUST FLOWERS)

Letterbox flowers are fresh, hand-picked blooms carefully packed flat in a protective box designed to fit through your letterbox - no need for the lucky recipient to be home to receive them!

Nope! We pack each stem snugly and securely to prevent damage in transit. Our packaging is designed to keep the flowers safe, and ensure they look lovely when they arrive.

Yes, and that’s part of the fun! We send the flowers loose with a guide for easy arranging. It’s a lovely mindful moment just for you (or your lucky recipient).

With a little TLC, your flowers should last 5 - 7 days. We include care tips and flower food to help you get the most out of every petal.

Absolutely. Every box comes with two sachets of flower food and simple care instructions to help your blooms thrive.

Yes! Add a personalised note at checkout, and we’ll handwrite it for that extra special touch. And the best bit, your message will arrive on a seeded notecard for the recipient to plant - that's right, extra flowers for free!

No worries, our boxes are designed to fit through most standard letterboxes, so the flowers will be waiting when they get in. If they can't be through the letterbox the postie will leave them in a secure location for collection.

Super fresh! Picked, packed and arriving with you within just 48hrs. They'll arrive in peak condition ready to bloom.

Yes, you can select your preferred delivery date at checkout. Alternatively all orders are posted same day for next day delivery if ordered before 11am or posted the next working day if ordered after 11am.

We’ll do our best to make sure they arrive bang on time.

We’re here to help! Just get in touch with us at shop@kindpetals.co.uk, and we’ll sort it out quickly - either a replacement or refund.

Yes! We use fully recyclable packaging and source blooms responsibly wherever possible, keeping our petals kind to the planet.

Yes, we deliver nationwide via Royal Mail. Some remote areas might take an extra day or two, but we’ll always keep you updated.

Yes! The full £1.50 from every letterbox flower order goes straight to charity. No deductions, no hidden fees - just pure kindness.

We donate it directly to carefully chosen charities that really mean something to us - think mental health support, families in need, and environmental causes. We regularly rotate and highlight the charities we support.

Yes! When choosing your order you'll have the charities to choose from, then when we send your letterbox flowers they'll be an information card included explaining which charity your supporting and some more details on the amazing work they do!

Nope. It’s a contribution we make as part of your order. You buy the flowers - you spread the kindness. Simple as that.